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Contact Us & Support Centre

How Can
We Help You?

Connect with the NASFIM team for support, partnerships, sponsorship opportunities, funding enquiries, technical assistance and business growth solutions.

Contact Options

SME Support

Questions about:
  • Registration
  • Dashboard
  • Funding Opportunities
  • Marketplace Access
  • Verification
Contact SME Desk

Financial Institution Support

Questions about:
  • Institution Dashboard
  • Institutional Membership
  • Pitch Opportunities
  • Performance Index
  • Event Participation
Contact Institution Team

Investor Support

Questions about:
  • Deal Flow
  • Investment Opportunities
  • Matchmaking
  • SME Discovery
Contact Investor Desk

Development Partner Support

Questions about:
  • Beneficiary Programmes
  • Impact Tracking
  • Grants
  • Partnerships
Contact Partner Desk

Sponsorship Support

Questions about:
  • Event Sponsorship
  • Visibility Packages
  • Thought Leadership
  • Exhibition Opportunities
Contact Sponsorship Team

Media & Press Support

Questions about:
  • Interviews
  • Media Accreditation
  • Press Releases
  • Publications
Contact Media Desk
NASFIM meeting coordination

Book a Meeting™

Choose a meeting purpose and preferred schedule. NASFIM will review the request, confirm the time or propose an alternative.

Admin confirmation required
1

Choose meeting type

Select the NASFIM conversation that best matches your request.

2

Preferred schedule

Tell NASFIM when you would prefer to meet. This is not a confirmed appointment yet.

3

Your contact details

Logged-in account information is filled automatically and can be updated for this request.

4

Meeting brief

Provide enough context for the request to reach the correct NASFIM desk.

✓
Email and dashboard updatesYou will receive an acknowledgement immediately and another update after NASFIM reviews the request.

Submit a Support Ticket

Your submission becomes one secure Support Assistant conversation. Replies, files and status updates remain available under My Tickets.

APPROVED NASFIM KNOWLEDGE

Frequently Asked Questions

Find quick answers from the approved NASFIM support library before submitting a request.

View All FAQs →
1.What is NASFIM?

NASFIM (National SME Finance and Investment Marketplace) is Nigeria's integrated digital ecosystem that connects Small and Medium Enterprises (SMEs) with funding, investment, business support services, market opportunities, learning resources and strategic partnerships.

About NASFIM →
4.Does NASFIM provide loans directly?

No. NASFIM does not lend money directly. It provides a platform through which SMEs can discover and connect with participating financial institutions, investors and funding programmes.

Open Fund Navigator →
5.Who can register on NASFIM?

The platform is open to Micro, Small and Medium Enterprises (MSMEs), startups, cooperatives, commercial banks, microfinance banks, development finance institutions, FinTech companies, investors, venture capital firms, grant providers, business support organisations and professional service providers.

Choose an Account →
6.Is registration free?

SME registration is free. Some premium services and institutional participation packages may attract applicable fees.

Register / Login →
7.Is my information secure?

Yes. NASFIM is committed to protecting users' information in accordance with applicable data protection laws and industry best practices.

Privacy Policy →
8.Can I update my information after registration?

Yes. You can log into your dashboard at any time to update your business profile, documents and other information.

Open Workspace →
10.How do I contact NASFIM?

You can contact us through the Contact Us page, email, telephone or live chat available on the platform.

Contact NASFIM →
11.Why should I register on NASFIM?

Registration gives your business visibility and access to funding opportunities, investors, business support services, learning resources and a personalised Digital Business Dashboard.

Register as an SME →
35.I forgot my password. What should I do?

Use the “Forgot Password” option on the login page to reset your password.

Reset Password →
36.I am unable to log into my account.

Please verify your login details. If the issue persists, contact the NASFIM Support Team for assistance.

Get Support →
37.Can I change my registered email address?

Yes. You can update your email address through your account settings or by contacting support.

Contact Support →
38.Is NASFIM accessible on mobile devices?

Yes. NASFIM is designed to work on desktops, tablets and smartphones.

Visit NASFIM →
39.Will my information be shared publicly?

No. Personal and confidential information will only be processed in accordance with the NASFIM Privacy and Data Protection Policy and your selected privacy settings.

Privacy Policy →
40.Where can I report a problem or make a suggestion?

You can submit feedback, suggestions or technical issues through the Help and Support Centre or by contacting the NASFIM Support Team.

Open Help Centre →

Live Chat Support

WhatsApp SupportChat with our team instantly on WhatsApp.Chat Now
Support AssistantOpen the secure NASFIM assistant, view tickets or request a support officer.Start ChatTalk to a Human
Email SupportSend us an email and we will respond.Send Email
Call Back RequestRequest a call back from our team.Request Call

NASFIM Request Coordination

Requests are assigned internally to the appropriate NASFIM support, institution, investor, partnership, sponsorship or media desk. Staff identities and direct contact details are displayed only when configured and verified by NASFIM administrators.

Request Status Guide

New RequestAcknowledged by email
AssignedRouted to the relevant desk
In ProgressBeing reviewed by NASFIM
Waiting for UserAdditional information required
ResolvedResponse completed and recorded

Subscribe for Opportunities

Stay updated with opportunities across the NASFIM ecosystem.

✓Funding Opportunities✓Investor Opportunities✓Expert Opportunities✓Government Programmes✓Events & Webinars✓Market Reports✓Business Intelligence✓Procurement Opportunities

Contact Sales

Our team is ready to help you with:

  • Booths & Exhibition
  • Sponsorship Packages
  • Institution Membership
  • Premium Analytics
  • Research Services
  • Strategic Partnership

Ready To Connect?

Join Nigeria’s largest SME finance, investment and business growth ecosystem.

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NASFIM Support Assistant Secure. Private. Reliable.
Hello! I’m the NASFIM Support Assistant. How can I help you today?

Create Support Ticket

Your current conversation will be attached so the support officer can continue without asking you to repeat the issue.

Do not share passwords, BVN, bank details or confidential business records in chat.